Data General: AI-Managed Secure Network Solutions
Data General: AI management Network and Cybersecurity Solutions
As a leading system designer and manufacturer, Data General delivers cutting-edge solutions integrating Artificial Intelligence for the network and cybersecurity market. We provide SMEs and large corporations with top-tier technology at competitive prices.
By incorporating AI-management, Data General enables advanced analytical management of connected users, ensuring a fast and satisfying user experience. With Intelligent Analytics integrated into cloud management, we empower customers and integrators with comprehensive network tools, delivering secure and efficient networks.
Intelligent Analysis: AI-Enabled Operation and Maintenance
Data General integrates advanced AI to convert performance statistics into actionable insights, enhancing network operation and maintenance. Using machine learning algorithms, raw indicators like latency, packet loss, and RSSI are transformed into intuitive experience evaluations, offering real-time network health monitoring.
Network Health Monitoring
Traditional metrics like speed and traffic don’t fully reflect the wireless experience. With the WIS radar map, administrators can monitor the entire network and quickly identify issues like access failures due to password changes.
Key Parameters for a Satisfactory User Experience:
- Device Stability: Over 100 expert systems check for abnormal device activity and configuration errors.
- Signal Coverage: AI analyzes terminal records to identify weak signal risks.
- Association Stability: Detects wireless access issues, disconnections, and roaming errors.
- Terminal Experience: AI evaluates terminal performance based on delay, signal strength, and channel usage.
- Network Saturation: Analyzes user activity and network saturation to determine when capacity expansion is needed.
Failure Analysis
Problem: Unreliable wireless transmission complicates troubleshooting, particularly when trying to reproduce issues or trace logs on a single device.
Case: A sudden spike in 5G channel traffic occurred in a company using a hybrid working model. Through DG WIS, the traffic was analyzed and classified, revealing that the increased 5G usage was caused by the automatic batch updates of iOS devices.
Anomaly Detection: Problems are analyzed from a global view down to individual terminals, considering coverage, interference, roaming, access, and authentication parameters. This multilayered approach allows issues to be identified and actionable recommendations to be provided.
Root Cause Analysis: In wireless environments, issues often stem from weak signals, slow speeds, or interference. DG WIS uses an internal deduction logic to infer the most likely root cause based on the symptoms presented.
Device Diagnostics
Case: An access failure was reported in an office where terminal access involved complex processes, including association, DHCP, and DNS. Using DG WIS for troubleshooting, the failure was quickly diagnosed as a DHCP server error. The issue was resolved within 1 minute, thanks to the comprehensive diagnostics provided by DG WIS.
Intelligent Operation and Maintenance
Problem: The unpredictable nature of wireless networks makes optimization challenging, as varying environments and endpoints make it difficult to guarantee a consistent terminal experience.
Case: At SF Express and JD.com, issues with wireless concurrency and roaming quality led to business disruptions. The IT teams adopted DG WIS, allowing for rapid deployment and real-time monitoring, ensuring uninterrupted service.
Scenario Selection: DG WIS offers tailored optimization solutions for various settings, including high-density offices, warehouses, hotels, event venues, and outdoor areas.
Global Optimization: APs are grouped based on scenarios, and DG WIS analyzes, generates, and implements optimization plans, displaying results pre- and post-optimization.
Real-Time Protection: AI-powered cloud and edge devices collaborate for real-time monitoring and localized optimization, proactively preventing errors and improving terminal roaming and network performance.
Enhanced Roaming
Problem: Wireless coverage is limited, requiring users to roam between access points (APs). Delayed handoffs can lead to poor user experience or disconnection.
Case: During a ZOOM voice call, a user successfully roamed between APs with DG WIS assistance, experiencing no interruptions or freezes.
Poor Quality Prediction: DG WIS analyzes terminal signal, delay, and packet loss to predict potential connection issues.
Lossless Induction: AI-driven real-time monitoring ensures seamless roaming to better APs without disconnecting the user.
Continuous Closed Loop: Roaming logs are continuously uploaded, analyzed, and visualized for ongoing improvements.
Network Twin - Security Radar
Problem: Wireless networks are invisible, making them vulnerable to external attacks, interference, and Wi-Fi phishing, which can compromise user experience and security.
Case: In an office, users experienced repeated connection failures. Using DG WIS, it was discovered that a Xiaomi smart outlet was continuously sending authentication requests, overwhelming the air conditioner. DG WIS activated self-defense measures, and the Xiaomi outlet was added to the block list, resolving the issue and preventing further disruption.
Network Twin - O&M Experience
3D Convergence with Customer Experience at the Center: Troubleshooting is streamlined by entering the time and location, enabling quick playback of customer activity and roaming changes. Aggregated analytics help identify issues without needing to physically check AP installation points in the building or office.
AP Auto-Sensing for Intelligent Operation and Maintenance: Access points automatically sense their environment and generate relative positions of surrounding APs using autopositioning technology, creating a 2D visual map for more efficient management.
Network Twin - Proactive O&M for VIP Resources
DG WIS integrates active VIP care, enabling real-time monitoring of VIP users’ wireless network status, including connected APs and client information.
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Key Information Alerts: Automatically sends critical updates about network access, device status in key areas, and potential risks for VIP users.
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Fault Diagnosis and Optimization: Proactively detects, analyzes, and provides recommended solutions for network issues, ensuring an uninterrupted experience for VIP clients.
