Warranty, Returns & RMA Policy

Data General LLC warranty, returns and RMA policy

1. Scope and sales model

This policy applies exclusively to business-to-business (B2B) transactions related to products presented on the Data General website.

Data General LLC does not sell, invoice or ship products directly through this website.
All sales are executed by authorized distributors or wholesalers.

2. Orders and role of Data General LLC

Orders or requests submitted through this website are non-binding and intended to facilitate contact with authorized distributors.

Data General LLC:

Does not process payments
Does not issue invoices
Does not manage shipping or logistics

Any commercial relationship is established exclusively between the customer and the distributor.

3. Warranties and RMA responsibility

3.1 Distributor responsibility

All product warranties, RMAs (Return Merchandise Authorizations), repairs and replacements are provided exclusively by the distributor that supplied the product.

Warranty conditions, RMA procedures, timelines and coverage:

Are defined by the distributor
May vary by country or region
Are governed by the distributor’s own policies

Data General LLC does not assume direct responsibility for warranty execution or RMA handling.

3.2 Distributor insolvency or cessation of activity

In the event that a distributor ceases operations, becomes insolvent, enters bankruptcy proceedings or is otherwise unable to honor warranty or RMA obligations:

Data General LLC shall not assume the warranty or RMA obligations of that distributor
No automatic transfer of responsibility to Data General LLC shall apply

As a good-faith, non-binding measure, Data General LLC may intermediate with alternative local distributors to explore possible solutions, without assuming legal or financial responsibility.

4. Returns and claims

All return requests, claims or incidents related to:

Defective products
Transport damage
Missing items

must be addressed directly to the distributor that supplied the product.

Return authorization and acceptance are subject to the distributor’s policies.

5. Demo and evaluation packs

Demo or evaluation packs may be offered exclusively to authorized distributors or partners.

Demo packs:

Are provided for testing and demonstration purposes
Are subject to specific written conditions
May not be eligible for standard return or refund

6. Cloud services and software platforms

Certain products may integrate or rely on cloud-based services, platforms or software provided by third parties (including development, hosting or infrastructure providers).

These cloud services:

Are provided free of charge by Data General LLC
Are offered on an “as available” basis
Are not part of the hardware warranty

Data General LLC does not guarantee the continuous availability, permanence or future operation of such cloud services.

Hardware products are designed to continue operating independently of cloud services.

The interruption, modification or discontinuation of cloud services shall not constitute a defect, breach of warranty or grounds for return.

7. Exclusion of consumer rights

This website and its offerings are intended exclusively for professional users.

Consumer-level rights, including statutory withdrawal or cooling-off periods, do not apply unless expressly agreed in writing.

8. Limitation of responsibility

Data General LLC shall not be responsible for:

Warranty execution or RMAs handled by distributors
Distributor insolvency or failure to honor obligations
Refunds, replacements or logistics
Availability of third-party cloud services

9. Policy updates

This policy may be updated at any time.
Changes take effect upon publication on this website.